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FAQs


Where is my order?

Our goal is to meet the delivery date quoted at checkout. Please note the items delivery timeframe listed in the product description. You will receive a shipping confirmation email with tracking information once your item(s) have shipped.

You can check the status of your order here. Please have your Order Number and billing zip code ready! You can also login to see your tracking information in your Order History.

To check the status of a custom order, please contact email customer service after 7-10 business days have passed.

Can I change or modify my order?

As soon as we receive your order, we start working on it right away! However, if this is a custom order, you will have 24 hours after purchase to make any changes.

If you have any questions about your order please reach out to us!

What are your Shipping Rates and other associated fees?

Standard Shipping: (2-7 business days)

  Express shipping: (2-3 business days)  

  Priority shipping: (1 business days)                          

Free Shipping w/$150+ Purchase                          

These prices and times vary during the Holiday. Quoted delivery times DO NOT apply to custom items.

When will my order ship?

Shipping times kick in when your item(s) have left our distribution center. Please allow for 2-3 business days for processing at our distribution center before your order is shipped for Non-Custom Items.

Do you ship to P.O. Boxes or rural zip codes?

Yes, but we cannot guarantee expedited or overnight deliveries to P.O. Boxes or rural zip codes—selecting standard shipping is the way to go.

Do you ship to an APO/FPO/DPO address?  

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.

What is your return policy?

Stella and Bobbie prides itself on providing quality products. Many of our products are custom and made to order. If the item that you have purchased is not what you expected, we will gladly exchange Non-Custom products for you once you have returned the product in its original condition to qualify for the exchange.

Stella and Bobbie will NOT be responsible for covering shipping costs for exchanged items.

Return of defective items: If an item is broken or defective, we will replace or exchange your product free of charge. Stella and Bobbie will only cover shipping costs for broken or defective items. Reach out to our customer services team by emailing returns@stellaandbobbie.com. Please note that abuses to the exchange policy, such as abnormal wear and tear, are subject to Stella & Bobbie's discretion.

NOTE: PLEASE INCLUDE YOUR INVOICE IN YOUR RETURN SHIPMENT

Stella & Bobbie

777 S. Alameda Suite 100

Los Angeles, CA 90021

We look forward to giving you more reasons to fall in love with all that we have to offer!